Privacy Policy
Who we are
This website is operated for Keep Them Rolling Trailer Repair LLC ("Keep Them Rolling Trailer Repair", "we", "us"), a local service business based in Randolph, NJ 07869. This policy explains what information this website collects, why, and the choices you have. It applies to this website only.
What we collect when you contact us
When you submit the contact / quote-request form on this site, we collect:
- Your name, and the email address and/or phone number you choose to provide (at least one is required so we can reach you).
- The service you're interested in and the message you write.
- The page of this website the form was submitted from.
- The exact consent statement you agreed to and a timestamp of when you agreed, kept as the record of your consent.
- Technical details: a pseudonymized (salted, one-way hashed) version of your IP address (we never store your raw IP address) and your browser's user-agent string. These help us detect spam and abuse.
Advertising click and campaign identifiers
If you arrive at this site from an online ad or campaign link, the address of that link may
contain click identifiers (such as a Google Ads gclid, wbraid, or
gbraid) and campaign tags (UTM parameters). This site stores those values
first-party in your browser's session storage (not in a cookie) and, if you submit the
contact form, attaches them to your inquiry along with the page you landed on. We use them
only to measure which ads and campaigns produce inquiries. They are not used to track you
across other websites, and your browser discards them when your session ends.
When you tap a phone number
When you tap a phone number on this site we record that a tap happened: the page, the time and a rough source such as search or an ad. We also keep a short code that changes every day, made from your network address and browser, used only so the same tap is not counted twice; your network address itself is not kept in the tap record. This tap count uses no cookies. We use these records only to count the calls the site produces, and they are kept for up to 400 days.
How we use your information
We use the information you submit to respond to your inquiry, provide quotes and services, and keep records of our communication with you. We do not use it for profiling, and we do not use this form's consent to send you marketing messages.
Where your information is stored, and who processes it
Your form submission is handled by the following service providers on our behalf:
- Cloudflare, Inc.: hosts this website and the database where inquiry records are stored.
- Postmark (an ActiveCampaign, LLC service): delivers the email that notifies us of your inquiry; that notification contains the details you submitted.
- Randle Media LLC: builds and operates this website and its inquiry system as our service provider; its personnel can access inquiry records through a management dashboard in order to support this website.
- Cloudflare Turnstile: the contact form can use Cloudflare's check that a submission comes from a person rather than an automated script. When it runs, it processes technical signals such as your IP address, connection fingerprint and browser type; Cloudflare states it cannot directly identify individuals from those signals. It is provided by Cloudflare, Inc. under Cloudflare's Turnstile privacy terms.
- Google Fonts (Google LLC): supplies the typefaces this site displays. Your browser downloads them from Google's servers, which receive your IP address and browser details as part of that request, under Google's Fonts privacy terms.
- An internal, Randle-Media-controlled alerting channel, used only if a notification fails to deliver, so no inquiry is lost.
What we don't do
- We do not sell your personal information.
- We do not use advertising trackers or third-party analytics on this site.
- This site does not set its own cookies. The Turnstile check, when it runs on the contact form, runs in Cloudflare's own frame under Cloudflare's terms linked above.
- We do not send marketing texts or emails under the consent you give on the contact form; that consent covers contact about your request only.
How long we keep it
We keep inquiry records for as long as they are needed for the purposes above, and delete or anonymize them when they are no longer needed. You can ask us to delete your information sooner at any time using the contact details below.
Your choices
To request access to, correction of, or deletion of the information you submitted, contact us at Keepthemrollingtrailerrepair@gmail.com or (973) 651-1045. We will respond to reasonable requests within a reasonable time.
Children's privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information through this site, contact us and we will delete it.
Changes to this policy
If we change how this website handles your information, we will update this page and its "last updated" date. Material changes take effect only going forward.
Contact
Keep Them Rolling Trailer Repair LLC
Randolph, NJ 07869
Keepthemrollingtrailerrepair@gmail.com · (973) 651-1045